Terms and Conditions
Last updated: 7 October 2026
These terms apply when you use this website or book a service with Customer Care Support Chennai. Please read them before booking.
1. Who we are
We are an independent appliance repair service. We are not an authorised service centre of any manufacturer and are not affiliated with or endorsed by any brand. Brand names, where mentioned, only describe appliances we can work on.
2. Booking
Sending an enquiry does not confirm a booking. A booking is confirmed when we agree a visit time with you by phone, WhatsApp or email. Visits depend on technician availability and your location (see service areas).
3. Inspection, quotes and approval
- Any inspection or visit charge is told to you before the visit.
- After inspecting the appliance, the technician explains the fault and the repair cost, including parts.
- Repair work starts only after you approve the quote. If you decline, you pay only the agreed inspection / visit charge (if any).
- If, during the repair, an additional fault is found, we will explain it and ask for your approval before doing extra work.
4. Spare parts
We will tell you whether a replacement part is new, compatible (non-original) or refurbished before fitting it. Part availability depends on the model and supplier; if a part must be ordered, we will agree the timing with you. Replaced parts can be shown to you or handed over on request.
5. Payment
Payment is due when the agreed work is completed, unless agreed otherwise in advance. Accepted payment methods are confirmed when you book. You will receive a bill listing the work done and parts used. We never ask for OTPs, PINs, passwords or card details.
6. Warranty on our work
Any warranty on our repair work is stated in writing on your bill. If nothing is stated, no warranty beyond your rights under applicable law is given.
Work by an independent technician may affect a manufacturer's warranty. If your appliance is still under the manufacturer's warranty, please contact the manufacturer first.
7. Limitations
- Some faults cannot be repaired, or a repair may not be cost-effective; we will tell you honestly.
- We are not responsible for pre-existing damage, or for faults unrelated to the work we carried out.
- Please give the technician safe access to the appliance and to power and water connections.
8. Cancellations
See our Cancellation and Refund Policy.
9. Website content
Information on this website is for general guidance. Prices and services may change; the quote given to you before the repair is what applies.
10. Contact and disputes
If you are unhappy with our service, contact us first at +91 70109 21256 or sridharads07@gmail.com and we will try to resolve it. These terms are governed by the laws of India.